Shipping

Please triple-check your address before checking out! Putting the incorrect address on your order delays its shipping time. I’ll send out an email asking for a corrected address before shipping it off. If your order is returned to me due to an incorrect address, you’ll have to pay a lil extra to cover the new shipping label.

 

✦ where do you ship from?

I ship from Porto, Portugal, keep that in mind when waiting for your order.

 

✦ when will my order ship?

2-5 days from your order date is my usual turnaround! Upon my shop update, shipping times may be longer. I pack and ship out orders entirely myself, so thank you for your support and patience!

 

✦ how long does it take for my order to arrive?

After I have shipped your order, please be aware of the following expected delivery times:

2-5 days for PT orders
1-2 weeks for EU orders
4-6+ weeks for intercontinental orders

 

✦ understand your shipping method

Normal mail: since I can't track it, I cannot offer refunds on orders sent with this shipping option.

Registered mail: tracking is available with this shipping option and is recommended.

 

✦ why is shipping so expensive to my country?

Unfortunately, shipping anything more than a letter internationally is pretty expensive. I have it as low as I can have it. If you want to get something internationally but don’t want to pay the high shipping price, grab some stickers! I can ship them much more affordably.

 

✦ my package came damaged or I believe it is missing

Unfortunately, shipping things always comes with the small chance of damaged packages as I have no control over how the package is handled while it travels to you! If your package is missing, please check your local mail carrier or ask your neighbors/apartment complex. If there is still an issue, email me your order number and we can work something out! ☺︎

I am not responsible for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

 

✦ something is missing/extra in my package

If you are missing something/received the wrong item please email me and I will replace your item. Since I am usually packing a lot of orders at once, there is a very small but rare chance that I will make a mistake.

I typically never ask for things to be shipped back to me, but I do appreciate it immensely! Otherwise, feel free to keep it as a little gift for yourself :)

 

✦ do you ship to my country?

If I don't ship to your country, please let me know via email and I will add it to the list! :)

Please read the next question regarding VAT taxes before you purchase.

Here are the countries I'm currently shipping to:

United States, Puerto Rico, Guam, Bangladesh, China, India, Indonesia, Israel, Japan, Kuwait, Malaysia, Pakistan, Qatar, Russia, Singapore, South Korea, Thailand, Vietnam, Iceland, Norway, Serbia, Saudi Arabia, Switzerland, Turkey, Egypt, South Africa, Costa Rica, Guatemala, Hungary, Panama, Argentina, Austria, Belgium, Denmark, Finland, France, Ireland, Italy, Netherlands, Poland, Portugal, Sweden, United Kingdom, Australia, New Zealand, Hong Kong, Brazil, Chile, Colombia, Germany, Peru, Spain, Canada, Mexico, Czechia.

 

✦ there are customs fees on my package

✧ please be aware of your country’s custom charges ✧

Depending on the country, customers will have to pay additional VAT taxes and service fees incurred at your country's custom offices. This applies to all packages no matter the package value.

I, sataris, will not be collecting or remitting VAT import taxes in the event that they do occur. By ordering, the buyer understands that they are liable for any VAT fees/charges that may occur. This means it will be collected by your country when the package reaches customs. You may experience package delays (additional 2 weeks or more) and additional processing fees. You can also check with your country's customs office to determine what your additional costs will be before buying.

Please understand I, sataris, am not responsible for any import taxes and they are not included in the item price or shipping cost.

Additional taxes/charges/fees are the customer's responsibility and must be paid to your country to claim your package.

 

✧ should i receive a returned package from customs:

a) you can pay shipping again to have the package re-sent

b) I can refund your order, minus a 10% restocking fee & the original shipping costs

thank you for understanding, apologies for this lengthy business talk!

by purchasing from sataris, you have read, understood, and agree to these terms. ♥︎ xoxo mwah

 

✦ can I return/exchange my order?

I don’t accept returns or exchanges.

However, if your item arrives damaged, I forgot something in your order, you received the wrong item, or the allotted delivery time has passed and you believe your order is missing please CONTACT ME!

Returned orders due to incorrect address: If the package is returned to me, you will be contacted via email. The shipping fee must be paid again if you would like your order reshipped or sent to a new address. If you no longer wish to receive your order, the order will be canceled and your original payment account will be refunded for the cost of goods. Taxes and shipping fees cannot be refunded.

Order cancelations: To request an order cancellation, please fill out a contact form with your name and order number. Please note that once your order is processed and shipped, I do not accept cancelations.